CDCR has ended their contract foremail and video service with JPAY as of July 1, 2022.
GTL is the NEW vendor. YOU MUST SET UP A GTL ACCOUNT,AND ADD ALL OF THE PEOPLE YOU WISHTO BE IN TOUCH WITH TO YOUR GTL “CONTACTS” LIST to continue to make telephone, and video calls, and email messages.
After June 30th 2022, JPAY no longer has a contract with CDCr. The new email, phone and video call service will be through GTL –gettingout.com.
Every person in California state prisons is supposed to get free tablets from CDCr after July 1st, 2022 and should also be able to access kiosks for email. We know things rarely go as planned, so be prepared if you are unable to email your correspondent right after July 1.
Anyone who wants to save information–photos, messages, etc.– fromexisting JPAY accounts must save it before July 1st. You can cut, paste, and saveintoan email, a Word Doc, or other text program.AfterJune 30thyou willNOT be able to access your old JPAY account.
TO SET UP YOUR NEW ACCOUNT, GO TO: gettingout.com
STAMP BALANCE
If the user has an active JPay account and a remaining balance that is tied to CDCR, please contact our Customer Support team in one of the three ways below so that we can see if they qualify for a refund.
PLEASE NOTE All qualifying CDCR JPay stamp refunds will be honored for 30 days only through August 8, 2022 (11:59 PM EST). No further refunds will be given after that time.
Three Ways to Contact JPay Customer Support for Qualified Refunds
- By Phone: Call (800) 574-JPAY(5729)
- Please specify to the agent that you are calling about your CDCR stamp balance and be ready to provide the name, email, and phone number tied to your JPay account to begin the process.
- By Email: Send your message to support@jpay.com
- In the Subject Line include: “CDCR Stamp Balance” and be sure to include the following information in the body of your email:
- First and last name (tied to the account)
- Email address (tied to the account)
- Phone number (tied to the account)
- A member of the Customer Support team will follow-up with you shortly.
- In the Subject Line include: “CDCR Stamp Balance” and be sure to include the following information in the body of your email:
- By Social Media: Private/Direct Message on Facebook* or Twitter*:
- For Facebook https://www.facebook.com/JPayLLC
(send a Private Message):
- Click on “Message”
- State that you are writing about your CDCR stamp balance
- Provide your first and last name that is tied to your account
- Include your email address and phone number that is tied to your account
- For Twitter https://twitter.com/JPay_com
(send a Private Message):- Click on “Message” icon
- State that you are writing about your CDCR stamp balance
- Provide your first and last name that is tied to your account
- Include your email address and phone number that is tied to your account
*Note: You must have an account with one of these social media platforms to be able to send a direct message.
MESSAGES
Once services have been discontinued users do not have access to their messages, however, JPay has temporarily enabled JPay web and app-based accounts to allow users to once again view your messages. Users now have the ability to save/print/etc. any messages between the user and their CDCR incarcerated loved one. Note that this a view-only privilege and the user will not be able to purchase CDCR stamps or send any messages or attachments.
IMPORTANT: The ability to view messages is temporary and will be shut off as of July 22, 2022 (11:59 PM EST).
